HELP
 
CONTACT DETAILS
CUSTOMER SERVICE TELEPHONE NUMBER: 0800 783 2202

E-MAIL ADDRESS: info@qualitygardentools.com


FREQUENTLY ASKED QUESTIONS
Who are Quality Garden Tools Ltd?

Quality Garden Tools are an Internet and mail order retailer selling branded power and hand tools at discounted prices.

How much do you charge for delivery?

Our delivery charge is £3.95 on all orders under £100.00 and free thereafter. The only exception to this is for wheelbarrows which incur a supplement of £5.00 due to their bulky nature.

What methods of payment do you accept?

We accept all major credit cards except American Express.

Is it safe to use my credit card on your site?

Yes! Not only do we use HSBC's payment service, but we also have ID authority credentials and SSL certification. Please feel free to click on the C.O.M.O.D.O. logo in the bottom right hand corner of your screen.

Will you pass my details to any other company?

No! We comply with the requirements of the Data Protection Act and Privacy and Electronic Communications Regulations. We do not pass your details to other companies and do not send you SPAM e-mails. We recommend that you visit: www.ico.gov.uk to discover your rights in full.

How can we contact you?

You are always welcome to ring us on: 0800 783 2202, write to us at: Quality Garden Tools, P.O. Box 80, Virginia Water, Surrey, GU25 9AB. or e-mail us at: info@qualitygardentools.com

I don't want to purchase from your website - can I still buy from you?

Of course! We run a mail order company and so you are always welcome to ring us on: 0800 783 2202 to place your orders with a real person!

How do I return items?

We hope that our products will never disappoint or be defective in any way. However, if you do decide to return them then please send your items to: Quality Garden Tools, P.O. Box 80, Virginia Water, Surrey, GU25 9AB, or call us on: 0800 783 2202 for assistance.


TECHNICAL QUESTIONS
Can you help with a technical question regarding the tool I have just purchased from you?

Please ring us on: 0800 783 2202 - if we can't answer you, then we will get the manufacturer to ring you back or furnish you with the manufacturer's helpline if that is more convenient.